Accessibility Statement

Accessibility Statement

Last updated: October 2025

Gemstonestoreukltd is committed to ensuring that our website is accessible to everyone, including people with disabilities. We believe in providing an inclusive and positive shopping experience for all visitors, and we strive to follow the principles and best practices outlined in the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.

Our Commitment

We aim to make our online store easy to navigate and use for all customers, regardless of ability or technology. Accessibility is an ongoing effort, and we continually review and improve our website to meet recognised standards.

Our store is hosted on the Shopify platform, which is designed to support accessibility and conform to WCAG 2.1 AA standards. We work to ensure that any customisations we make maintain this level of accessibility.

Accessibility Features

We have implemented a number of features to make our website more accessible:

  • Support for keyboard navigation (you can browse and use key site functions without a mouse).

  • High colour contrast ratios to make text and buttons easy to read.

  • Alternative text for images to support screen readers.

  • Descriptive links and headings to aid navigation.

  • Responsive design that adapts to different devices and screen sizes.

  • Compatibility with assistive technologies, such as screen readers.

  • Clear, consistent layout and simple language for better readability.

Known Limitations

While we do our best to make all areas of the site fully accessible, we are aware that:

  • Some older third-party apps or embedded content (e.g. social media feeds) may not meet full accessibility standards.

  • Certain decorative images may not have detailed alternative text.

We are actively reviewing these elements and will continue to improve them as updates become available.

Feedback and Contact Information

We welcome your feedback on the accessibility of our website.
If you experience any difficulty or need assistance accessing content, please contact us:

📧 Email: gemstoreukltd@gmail.com
📬 Address: 20 Nixon Phillips Drive, Hindley Green, Wigan, WN2 4UQ, United Kingdom

We aim to respond to all accessibility-related enquiries within 2 working days.